Returns | GoodRich

Returns & Refunds Policy

At GoodRich Environmental Solutions, we take pride in the products we supply and want you to be happy with your purchase.

If something isn't quite right, we're here to help.

Damaged, Faulty or Incorrect Orders

We take care when packing and dispatching orders, but occasionally things don't go to plan.

If your order arrives damaged, faulty or incorrect, please contact us at tamsin@goodrich.nz

For damaged, faulty or incorrect orders, identified on delivery, we ask that you notify us within 24 hours of receiving your order, providing:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging

This helps us assess the issue quickly and arrange the best solution.

If a fault develops or is discovered later, please contact us as soon as you notice it. We may request photographs or further information to help assess the problem.

Depending on the circumstances, we'll arrange an appropriate repair, replacement or refund. Where the issue is confirmed as a product fault or an error on our part, we'll also take care of reasonable return shipping costs.

Returns & Exchanges

We encourage customers to check product descriptions and specifications carefully before purchasing.

We generally don't offer returns or exchanges simply because you've changed your mind or ordered the wrong item.

However, if there's a genuine issue with your purchase, please get in touch and we'll work with you to find a fair solution.

International Orders

For international orders, we'll honour applicable consumer rights in the customer's destination country.

UK & European Union Customers

Customers purchasing online generally have 14 days from receiving their order to cancel their purchase.

To arrange a return, please email us within this period. Returned items should be sent back within the following 14 days.

For change-of-mind returns, customers are responsible for return shipping costs. We'll refund the product price and applicable standard delivery charges, with refunds processed within the required timeframe. We may make an appropriate deduction for handling beyond what's necessary to inspect the item.

Returning a Product

Please contact us before sending anything back so we can provide the correct return instructions.

GoodRich Environmental Solutions Email: tamsin@goodrich.nz Website: www.goodrich.nz

We're always happy to discuss any concerns and help get things sorted.