Privacy Policy | GoodRich

GoodRich Environmental Solutions | New Zealand

At GoodRich Environmental Solutions, we respect your privacy and take care when handling your personal information.

This policy explains what information we collect, how we use it and how we keep it protected.

Information We Collect

When you visit our website, place an order or contact us, we may collect:

Your name and contact details
Billing and delivery addresses
Order and purchase information
Payment confirmation and transaction details
Information you provide when contacting us
Website usage information collected through cookies and similar technologies

We only ask for the information needed to provide our products and services, manage orders and operate our website.

How We Use Your Information

We use your information to:

Process payments and fulfil orders
Arrange shipping and delivery
Send order confirmations and tracking updates
Respond to enquiries and provide customer support
Maintain business and financial records
Improve our website and services
Send marketing communications where you have agreed to receive them or where otherwise permitted by law

Payments & Security

Our online store operates through Wix, using secure payment service providers to process transactions.

Payment card information is handled by our payment providers. GoodRich does not need to receive or store customers' complete card details to process ordinary online orders.

We take reasonable steps to protect personal information from unauthorised access, loss or misuse.

Sharing Your Information

We only share information when it's needed to operate our business, fulfil orders or meet our legal obligations.

This may include:

NZ Post and other delivery providers
Payment processing providers
Wix and other website service providers
Professional advisers or relevant authorities where appropriate

Some service providers may process or store information outside New Zealand. We take steps to manage these arrangements in accordance with applicable privacy requirements.

We do not sell customers' personal information.

Emails & Marketing

Customers will receive emails relating to their purchases, including order confirmations, dispatch notifications and delivery updates.

We may also send promotional updates where permitted. Customers can unsubscribe from marketing emails at any time.

Our website uses cookies and similar technologies to help the shop function, remember preferences and understand website performance.

Some optional cookies may be used for analytics or marketing. Where required, visitors will be given the opportunity to manage their cookie preferences.

Storing Your Information

We retain personal information for as long as reasonably necessary to manage orders, provide customer support and meet our legal, tax and recordkeeping obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Your Privacy Rights

You can contact us at any time to request access to, or correction of, the personal information we hold about you.

Depending on your location, you may also have rights to request deletion, restrict certain uses of your information, withdraw consent or raise a complaint with the relevant privacy authority.

We'll respond to privacy requests in accordance with applicable law.

If you have any questions or concerns about how your information is handled, please get in touch.

GoodRich Environmental Solutions Ōpiki, New Zealand Email: tamsin@goodrich.nz Website: www.goodrich.nz

We're committed to treating your information with care and respect.